Although every service user has different needs,

Glenarie House has aims and objectives that are

common to all.

We also provide an environment that all service users

can regard as their home.

Environment

Service users will have a clean and safe environment and be treated with dignity, respect and sensitivity to meet the individual needs and abilities of each person.

Care Service

The care service is delivered flexibly, attentively and in a non discriminatory fashion with respect for independence, privacy

and the right to make informed choices.

Religion and Culture

Every service user needs and values are respected in matter of Religion, Culture, Race or Ethnic origin and sexuality.

Links to the Community

All service users are actively encouraged to maintain their social and cultural links with the community. This is a fundamental core to our care services.

Care Pathway

All staff will collaborate and liaise as part of a Care Pathway with Community Psychiatric Services and other agencies to meet

the overall personal and health care needs and preferences

of that person.

individual well being

and service user

care is key

Guidelines

Care will be planned with regard to current research and guidelines on good practice. Where possible the service user and their family will be involved in the planning of care. The dignity of everyone within the home will be recognised and respected and will seek to defend and uphold each individuals human rights. Access to independent advocacy services will be provided and encouraged, where necessary.

Care

We will provide care that is non discriminatory.

Our service user will be treated with respect regardless

of age, sex or orientation, race, or religious belief. 

We acknowledge the right of our service user to worship in

their own faith, and assistance will be given to make this

possible if required.

Staff Availability

Staff at Glenarie will make themselves available to discuss any matter with the service user or their chosen representative. Input from relatives will be encouraged and valued. Confidential information will always be treated as such, and the right of the service user to personal privacy is acknowledged.

The right of privacy extends to bedrooms, bathrooms and all personal space. Any limitations on privacy will be based on identified risks service users or others in the home. Any limitations will be discussed with the service user and their relatives / representatives and will be included in the care plan.